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3%

                                            18%

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                                                            79%






                                         Yes   No   Maybe   Don´t know

                  Figure 9 - Question Nº14 “Do you think that supplementary training or education will help you or your colleagues in
                  gaining digital skills?”



                  At present, the trend of digitalisation cannot be ignored, and, especially for small and medium-
                  sized enterprises, it creates a barrier to, or, on the contrary, an opportunity for, ensuring their
                  competitiveness and sustainability, not only domestically, but also internationally. The main
                  objectives of digital transformation are to acquire new data and to use the data to reorient old
                  processes


                  Question Nº 15 and Nº16 are related with possible improvements that can be obtain with the
                  implementation of digital transformation and green transformation inside the company, the
                  results of these inquiries are represented in Figure 10 and Figure 11, respectively, and reveal
                  that  both  green  and  digital  transformation  will  bring  benefits  in  terms  of  innovation,  cost
                  reduction, simplification of service management, change of working method and improving a
                  green environment.


































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