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3%
18%
0%
79%
Yes No Maybe Don´t know
Figure 9 - Question Nº14 “Do you think that supplementary training or education will help you or your colleagues in
gaining digital skills?”
At present, the trend of digitalisation cannot be ignored, and, especially for small and medium-
sized enterprises, it creates a barrier to, or, on the contrary, an opportunity for, ensuring their
competitiveness and sustainability, not only domestically, but also internationally. The main
objectives of digital transformation are to acquire new data and to use the data to reorient old
processes
Question Nº 15 and Nº16 are related with possible improvements that can be obtain with the
implementation of digital transformation and green transformation inside the company, the
results of these inquiries are represented in Figure 10 and Figure 11, respectively, and reveal
that both green and digital transformation will bring benefits in terms of innovation, cost
reduction, simplification of service management, change of working method and improving a
green environment.
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